Version 1.2. Last updated: 4 October 2026.
Before payment
Filling in the form holds the hexagon for 30 minutes while you pay at pay.digi.bh. If you change your mind, simply do not pay: the hold lapses and nothing is charged.
Rejected submissions
Payment is taken before review. If we reject your submission, we refund the full amount to the original payment method. Refunds are processed by hand and issued within 14 days; your bank or card issuer may need additional time to show it. You do not need to ask.
Before publication
You may cancel a paid submission for a full refund any time before we publish it. We will also issue a full refund if the hexagon becomes unavailable, we reject revised content, a duplicate payment is confirmed, or we cannot publish the listing as agreed.
After publication
Because publication is a personalised digital service that begins at your request, a change of mind after the approved listing is live does not normally qualify for a refund. This does not affect mandatory rights under Bahrain consumer law.
You are entitled to an appropriate remedy if the listing is materially different from the accepted order, cannot be accessed for a prolonged period due to our fault, or was charged incorrectly. We will first correct the issue promptly; if we cannot, we will provide a full or proportionate refund as appropriate.
Project discontinuation
The minimum service commitment is 12 months from publication. If we permanently discontinue On the Map before a listing completes that period, we will refund one twelfth of the listing price for each full unserved month. This does not apply to a listing removed because its owner breached the Terms or Content Rules.
Removed content
No refund is due when content is removed because it is unlawful, infringes another person's rights, links to unsafe or deceptive material, was submitted without authority, or otherwise breaches the Terms or Content Rules. If we removed a compliant listing in error and cannot restore it, the service-failure remedy above applies.
How to request a refund
Email info@wisdigi.com with the hexagon code, payment or order reference, payer email and reason. Do not email card or bank credentials.
We aim to acknowledge requests within two Bahrain business days. Approved refunds are issued within 14 days, to the original payment method where possible or otherwise to an account in the payer's name that we agree with you; the bank or payment provider may need additional processing time.
Operator
Wisdom Digi Cyber Solutions W.L.L
Commercial Registration 153479-1
Bldg 1239, Road 531, Block 905, Riffa, Kingdom of Bahrain
+973 7711 0285